Custom chain lengths, custom requests & Wholesale orders are considered Final Sale. For all other items, exchanges or store credits are possible, minus the S&H cost of the original order. Buyer is responsible for shipping back good-as-new condition returns and I will ship their exchange item within 2 post office days of receipt. Depending on the number of items addtl. S&H may be included. Sorry, I don't normally give refunds unless there was a mistake on my part, or case by case. Please contact me and we will work it out.