FAQs


ORDERS, SHIPPING AND RETURNS OUR JEWELRY JEWELRY CARE, CLEANING & STORAGE

ORDERS, SHIPPING AND RETURNS


How to place an order

• To add an item to your shopping cart when visiting a product page, select any colors, sizes or customizations (as applicable), the desired quantity, then click the “add to cart” button.

• When you have finished adding items to your cart, select the shopping cart icon in the upper-right corner of your window or screen to begin the checkout process.

• Follow all prompts during the checkout process, entering your billing and shipping information, any applicable discounts and verifying that all information is valid and correct before submitting your order.

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Checking order status

• To check the status of your order, log into your account HERE. If you have not created an account, you can do so using the same email you used to place your order, and clicking HERE.

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Discounts and promotions

• Adorn512 strives to offer fair market pricing that actively reflects the cost of the materials, design and construction of each individual piece. We occasionally offer sales and promotional discounts. For early access to information regarding our sales and promotions, signup for our Newsletter and follow us on FacebookInstagram and Twitter.

• If you have a valid Discount Code that you would like to use, enter it after beginning the checkout process. If using a desktop computer, you will find the Discount Code field on the right side of your screen under "Order Summary". On a tablet, smart phone or other small screen device, the Discount Code field can be found at the top of your screen by clicking the text link "Order Summary" to expand details.

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Price guarantee

• Our products are offered directly through Adorn512 via our website, Etsy, Amazon and a selection of partner stores. If you find that pricing is different at a location other than our website, please Contact Us.  

• If a product that you purchased through our website is reduced in price within 7 days of purchase, we will offer you a one-time accommodation in the form of a store credit towards future purchases. Please Contact Us for more information.

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Shipping policy and rates

**Free Shipping on orders over $100 is applicable to orders shipping to the Contiguous United States, not including Alaska, Hawaii, Puerto Rico or other US Territories.

** Orders to Alaska, Hawaii, Puerto Rico, US Territories and to other International destinations are not eligible for Free Shipping. For these destinations, only Standard shipping is available as outlined in the chart. Adorn512 is not responsible for any applicable duties, taxes or customs charges.

Contiguous United States (Excluding Alaska, Hawaii, PR and US Territories)

Order Value

USPS First Class (3-8 Days)

USPS Priority (1-3 Days)

UPS Ground (5-7 Business Days) UPS 2nd Day Air

UPS Next Day Air

Up to $99

$8 Flat Rate

$15 Flat Rate

$13 Flat Rate $28 Flat Rate

$50 Flat Rate

$100 +

Free Shipping

$15 Flat Rate

$13 Flat Rate $28 Flat Rate

$50 Flat Rate

 

Alaska, Hawaii, Puerto Rico & US Territories

 Order Value USPS First Class (5-10 Business Days)
$0 + $15 Flat Rate

 

International††

 Order Value USPS First Class (5-10 Business Days)
$0 + $20 Flat Rate

†† International recipients are responsible for any duties, taxes or customs fees due upon acceptance of the package. If the recipient refuses the package and thus returns it to sender, the original purchaser will be refunded for the cost of their order, less the original cost of shipping and a $10 return shipping fee.

• Our orders ship Monday through Friday using USPS, UPS or DHL, except during observed US Holidays and during natural disasters that cause delay to shipments. The date of delivery will depend upon your local shipping carrier.

• All products are made to order, unless listed in the Ready to Ship collection. As noted on each product page, most pieces will ship within 7-14 days of placing your order. If a product is listed in Ready to Ship, it will depart within 2 business days (excluding weekends and postal holidays). 

• For questions, comments or more information regarding our shipping policies or rates, please Contact Us.

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Return policy & procedure 

Full-priced items may be returned for a refund within 30 days and sale items may returned with 14 days of the original purchase date. A refund will be issued in the original form of payment, less any shipping costs, unless store credit is requested.

• Items returned must be in new, unworn condition with all original packaging. Each item is inspected for quality control before shipments and returns are processed. If an item returned appears to be worn or damaged it will be returned to the purchaser.

• Once your return is received and processed, you will receive an email confirmation followed by an email with your return balance. This will occur within 2 days of receipt.

• Custom or special orders, personalized, engraved or otherwise altered pieces are final sale and non-returnable.

• If you have an issue with your order or questions about our Return Policy, please Contact Us so that we may better assist you.

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Cancelling an order

• If you wish to cancel your order, please Contact Us immediately. We will make our best effort, but if your order processes quickly, we cannot guarantee the ability to cancel an order before it ships.

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Where else can I buy Adorn512? 

• Adorn512 is proud to announce the opening of our first boutique. More information will be available in late Spring 2018.

• Adorn512 is also available for purchase via Amazon Handmade, Etsy and a selection of partner boutiques.

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Wholesale Customers 

Please feel free to Contact Us to request our Wholesale Catalog with pricing information. Minimum start up order is 300 with no minimum reorder.

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OUR JEWELRY


Our Process

• Our jewelry is handmade by finely crafted materials. Most jewelry is made-to-order and requires 1-2 lead time before a piece will be shipped. If you need a piece sooner, please Contact Us or view our selection of Ready to Ship jewelry.

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Ready to Ship jewelry

• Ready to Ship items have already been produced and are ready to ship within 1-2 business days, after placing your order.

• Please Click Here to view our selection of Ready to Ship pieces..

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Made to Order jewelry (Standard Orders)

• Most of our jewelry is Made to Order. The process may take between 1-2 weeks, depending on the piece. 

• For more information about a specific piece of jewelry, please read the product description on the product listing page or Contact Us.

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Do we offer custom designs?

• We currently offer a selection of Personalized Jewelry that can be engraved. If you are interested in having an existing design altered or a custom piece designed, please visit our Concierge Services or Contact Us for more information.

 

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Do we offer Wedding or Bridal jewelry?

• We offer a versatile selection of Bridal jewelry, including modern wedding bands and simply sweet gifts for your bridal party, like our new Hair Jewelry Collection. For information about our offerings or information about having a custom piece designed, please visit our Concierge Services section or Contact Us.

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What materials do we use to make our jewelry?

• Our jewelry is made from 14K Gold, Sterling Silver or Gunmetal (Oxidized Silver). Pieces may be filled or plated, as individually noted.

• We use a variety of stones, including Diamonds, Ruby, Sapphire, Turquoise, Blue Onyx, Moonstone, Labradorite, Chalcedony, Smoky Quartz, Opal and other colored stones. Please see individual items for more information.

• If you are interested in having a custom piece created with a particular metal or stone, please visit our Concierge Services section or Contact Us.

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Ring size guide

• The ring size guide may be used as reference to convert an existing sizing or to measure and calculate your approximate ring size. Please note that this guide is not exact and that you may find variation in sizes from one jewelry craftsman or company to the next. 

Measurement US Size  France Great Britain Japan
44.0 mm 3 44 F 5
45.2 3.5 45 G 6
46.0 4 47 H 7
47.6 4.5 48 I 8
49.2 5 50 J 9
50.8 5.5 52 K 10
52.4 6 53 L 11
53.2 6.5 54 M 12
54.0 7 55 N 13
55.6 7.5 56 O 14
57.2 8 57 P 15
57.8 8.5 58 Q 16
58.7 9 59 R 17

† Not all rings are available in the sizes listed above.

• To measure your finger, use a thick length of string or twine and wrap it snuggly around the largest part of your finger, marking both ends. Line the strip up against a metric ruler and compare to the chart above to locate the closets size to your finger. If you are in between sizes, we recommend sizing up. 

• For information on custom sizing, please Contact us

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Damage and Repairs

• Accidents happen! If you break your Adorn512 jewelry, please Contact Us with a description of the breakage and any photos you may have.

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JEWELRY CARE, CLEANING & STORAGE


Daily Wear Recommendations

• If you wear your jewelry daily, we recommend removing it while bathing, washing hands, applying lotions, perfumes or otherwise coming into contact with liquid materials.

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Cleaning Your Jewelry

• A soft, dry cloth is most suitable for removing dirt, debris and light tarnishing from our pieces.

• For items with set stonework, an annual visit to a jeweler for a detailed cleaning and polishing is recommended.

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Storing Your Jewelry

• Store your jewelry in a clean, dry place. Most of our metals benefit from being stored in a sealed plastic bag to prevent oxidation.

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Oxidation & Tarnishing

• Precious metals are vulnerable to oxidation. Most Gold contain alloys to harden and stabilize the metal, and those alloys may oxidize over time. Regular cleaning with a soft, dry cloth will help to minimize the oxidation of your Gold or Silver pieces. See above for our storage and daily wear recommendations for preventative tips.

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