Returns, Exchanges, & Repairs

Returns:

 Full-priced items may be returned for a refund within 30 days. For returns, a refund will be issued in the original form of payment, less any shipping costs, unless store credit is requested.

 Customers are responsible for obtaining return shipping labels for any and all returns. A return authorization number must be obtained from our customer service team before sending in your item. Any item sent to us without a return authorization number will be returned to the sender. 

Please fill out the form below. We will contact you with a return authorization form to include in your returned package. Send in your item with the RA form to be returned to:

Adorn512 Jewelry
ATTN: RETURNS
1010 Curtiss St.
Downers Grove, Illinois 60515

Exchanges:

• Full-priced items may be exchanged within 30 days. For exchanges, a return shipping label will be provided to you free of charge. Please fill out the form below and representative will be in contact with a return authorization form and return shipping label for you to send back your item and facilitate the exchange. 

• Once your return/exchange is received and processed, you will receive a return/exchange email confirmation. This will occur within 2 days of receipt.

• Items returned must be in new, unworn condition with all original packaging. Each item is inspected for quality control before shipments and returns are processed. If a returned item appears to be worn or damaged it will be returned to the purchaser.

• Custom or special orders, personalized, engraved, flash sale items, or otherwise altered pieces are final sale and non-returnable.

• If you have an issue with your order or questions about our Return Policy, please Contact Us so that we may better assist you.

Repairs

• Accidents happen! If you break your Adorn512 jewelry, please fill out the form below with a description of the breakage and any photos you may have. A repair authorization number must be obtained from our customer service team before sending in your item. Any item sent to us without a repair authorization number will be returned to the sender. 

Please send in your items to be repaired to: 

Adorn512 Jewelry
ATTN: REPAIRS
1010 Curtiss St.
Downers Grove, Illinois 60515

Begin your return/exchange/repair process by filling out the form below.