Returns, Exchanges, & Repairs
Returns:
• Full-priced items may be returned for a refund within 30 days. For returns, a refund will be issued in the original form of payment, less any shipping costs, unless store credit is requested.
• Customers are responsible for obtaining return shipping labels for any and all returns. A return authorization number must be obtained from our customer service team before sending in your item. Any item sent to us without a return authorization number will be returned to the sender.
Please fill out the form below. We will contact you with instructions on how to process your return.
Exchanges:
• Full-priced items may be exchanged within 30 days. For exchanges, a return shipping label will be provided to you free of charge. Please fill out the form below and a representative will contact you with a return shipping label for you to send back your item and facilitate the exchange.
• Once your return/exchange is received and processed, you will receive a return/exchange email confirmation. This will occur within 2 days of receipt.
• Items returned must be in new, unworn condition with all original packaging. Each item is inspected for quality control before shipments and returns are processed. If a returned item appears to be worn or damaged it will be returned to the purchaser.
• Custom or special orders, personalized, engraved, flash sale items, or otherwise altered pieces are final sale and non-returnable.
• If you have an issue with your order or questions about our Return Policy, please Contact Us so that we may better assist you.
Repairs
• Accidents happen! If you break your Adorn512 jewelry, please fill out the form below with a description of the breakage and any photos you may have. A repair authorization number must be obtained from our customer service team before sending in your item. Any item sent to us without a repair authorization number will be returned to the sender.
Please send in your items to be repaired to: